RUSA Standards and The Virtual Librarian Service Part II
Section 2.0 Definition of Virtual Reference
The Virtual Librarian Service falls within the definition. The Virtual Librarian Service concurs with the differences between reference service and resources stated in 2.2
Section 3.0 Preparing for Virtual Reference Services
Our primary clientele is an online academic institution with no campus. All faculty, administration and students are online and all service is offered at the beginning by email and all eResources are web-based and all meetings are by videoconferencing or phone. Accreditation guidelines for that educational institution’s online program are met.
From time to time, depending on the client educational institution and the size of its online activities, we set up a Virtual Librarian Service where there also exists a campus library or where a campus exists but no library.